Cat Flaps – Terms and Conditions
Basis of Quotation – Our quotations are based on the information provided by the customer at the time of quotation. Aaran Glass Ltd reserve the right to amend the price where sizes and or glass specifications differ from this assumption. Our quotations are subject to review on receipt of final job specification collected at initial measuring appointment. Any additional costs incurred by Aaran Glass Ltd as a result of order modifications will be passed onto the customer and may cause a delay in manufacture and installation. Any changes must be agreed by both parties in writing before proceeding with the order.
Technical
Inspection and Acceptance Criteria – minor imperfections in glass are normal due to the manufacturing process and are not considered defects. Insulating glass units (IGU’s) will be inspected and assessed in accordance with EN 1279-1:2018 Glass in Building – Insulating glass units. “The panes shall be examined in transmission and no in reflection. The discrepancies shall not be marked on the pane. The insulating glass units shall be observed at a distance of not less than 3m from inside to the outside and at a viewing angle as perpendicular to the glass as possible for up to one minute per m2. The assessment is carried out under diffuse daylight conditions) e.g. overcast sky), without direct sunlight or artificial lighting. “Any non-conformant IGU’s reported to the customer that are deemed to be within the acceptance criteria of the document will be charged accordingly for the replacement(s).
Industry Standards – Insulating glass unit are manufactured in accordance with BS EN 11279 with a minimum10mm sightline and carry a five year warranty against material visual obscuration due to interstitial condensation or, in the case of coated glass, deterioration of the coating through faulty manufacture.
General
Specification – We will always strive for the best match possible but unless exact specifications have been provided from O&M manuals, we cannot not guarantee an exact match and will be under no obligation to change the insulated double-glazed unit once fitted. All cat flaps Aaran Glass Ltd offer are available on the website and are chosen at the discretion of the customer. Aaran glass cannot be held responsible if the wrong selection has been made and deemed to be incorrect after fitting.
Lead Times – Lead times will be confirmed on receipt of deposit payments being received. These times may vary in the event of any unexpected delays that may occur during the production and manufacturing process. These will be corresponded to the customer, but should you require up to date lead time or further information please contact Aaran Glass office.
Payment Terms – A deposit payment of 50% is required to get your unit into production with the remainder due on completion of works.. If you fail to pay us in full on the due date we may suspend or cancel future work.
Access restrictions – It is the responsibility of the customer must provide clear access to the work area in order for works to be completed.
Third-party work – If there are any other contractors involved, Aara Glass Ltd are not responsible for their work.
Marking of Safety Glass – Safety glass will be indelibly marked in accordance with BS 6262-4:2005. Arran Glass reserve he right to mark, amend or change the location of the marking, even when the glass has been ordered without any such marking. Such changes give no reason for any claim and will not be accepted as grounds for rejection or replacement.
Warranty – Aaran Glass Ltd. Offer a 5year warranty on the unit fitted and not the job itself. Should anything happen resulting in a new unit being needed, this will be supplied free of charge, but other aspects of the job will be chargeable, including labour charges, material costs and any necessary machinery. This does not include damages caused by misuse, accidents or external factors.
If Aaran Glass have provided a Sure Flap cat flap, the warranty for the cat flap comes directly from Sure flap itself who offer a 3 year warranty on the product. If an issue arises with the catflap itself, please contact sure flap directly. Please note Sure Flap do not provide batteries with any of their products and will need to be purchased at the cost of the customer.
If Aaran Glass have provided a Pet Tek cat flap, the warranty for the cat flap comes directly from Pet Planet itself who offer a 3 year warranty on the product.
If you believe that we have delivered goods which are defective in material or workmanship, you must inform us (in writing), with full details within 3 days of delivery and installation and allow us to investigate.
Force majeure – If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control we may cancel or suspend any of our obligations to you, without liability. Examples of those circumstances include act of God, accident explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies. Job rescheduling on a next availability basis will be prioritised.
Cancellation – If you wish to cancel your order for any reason, you will be liable for all costs that we have incurred which are consequential to your order being placed and acknowledged. Any deposit payments that have been made will be lost as a result of this cancellation.
General Data Protection Regulations (GDPR) – We hold your contact details for core business activity, within the legal requirements of the United Kingdom and would like to outline our approach to your data. We will never use your contact information for any kind of marketing communication. We will only use your contact information in relation to any ongoing business activity you have with Aaran Glass Ltd. We will never sell or share your information to any organisation or individual. You have the right to know information we hold about you and/or your organisation. If you would like details in this regard, please contact info@aaranglass.co.uk
Agreement to terms – By using the services of Aaran Glass, the customer is agreeing to the terms and conditions outlined in the disclaimer.
